Shipping Information for Douglass Products
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Warranty for Douglass Products
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Shipping and Packaging
How does Douglass ensure the safety of glass during shipping?
At Douglass, we use a unique and patented packaging method that minimizes the risk of glass damage during shipping. This system ensures your products arrive in perfect condition, just as we would like to receive them ourselves.
What additional measures does Douglass take to protect different types of glass?
We understand that not all glass is the same, so we tailor our packaging techniques based on the type and quantity of products you order. This ensures maximum protection for every shipment.
Packaging and Shipping Tubular Glass
How does Douglass package glass tubes to ensure their protection?
Douglass uses an innovative system consisting of an outer plywood box and a patented polyurethane foam cushion. This method keeps the tubes immobile during transit, reducing the impact of less careful handling.
What are the capacities of Douglass’s glass tube boxes?
Douglass uses an innovative system consisting of an outer plywood box and a patented polyurethane foam cushion. This method keeps the tubes immobile during transit, reducing the impact of less careful handling.
Why can Douglass offer competitive prices for its glass tubes?
Douglass uses an innovative system consisting of an outer plywood box and a patented polyurethane foam cushion. This method keeps the tubes immobile during transit, reducing the impact of less careful handling.
Packaging and Shipping of Non-tubular Sight Glass
How does Douglass package non-tubular glass, such as circular and level gauge glass?
Circular and level gauge glass is packaged in individual cartons with a layer of polyurethane foam to absorb impacts. These cartons are then wrapped in an additional protective foam layer and placed inside a secure master carton provided by our shipping partners.
How does Douglass’ packaging help quickly identify glass types and dimensions?
Our Douglass-branded boxes are designed to allow you and your team to quickly and accurately identify each type and dimension of glass. This streamlines the handling and organization process.
Buyer Obligations
What should a buyer do if defects are found in the goods during the warranty period?
If the buyer notices defects in the goods during the warranty period, they must immediately inform Douglass, providing all necessary details and information so that Douglass or its representatives can verify and determine the cause of the issue.
Must the buyer allow access to their premises in case of a warranty claim?
Yes, the buyer must allow Douglass or its representatives full and adequate access to their premises to assess and/or correct the reported defects.